VTR quality commitment
Built to last a lifetime on your pedalboard.
We build rugged tools for the stage and the studio. If your pedal has a manufacturing defect, we take care of it.
- Lifetime support, direct from the factory
- Shipping covered for the first 12 months
- Repaired by the team that designs the pedals
For the original buyer, under the terms below.
Service
How warranty service works
- 01
Open a ticket
Open a ticket in the Help Center with a description of the issue, photos, videos and your purchase details.
- 02
Diagnosis
Our technical team reviews the case remotely and assesses coverage, feasibility and next steps.
- 03
Guided shipping
We send instructions for shipping the pedal to our factory in Serra, Brazil. For the first 12 months after purchase, shipping is on us.
- 04
Repair and return
We repair, test and return your pedal.
Important: sending the product for technical analysis implies the consumer agrees with the terms of the Lifetime Warranty.
Coverage
Clear and transparent.
What the warranty covers
- Manufacturing defects under normal use, such as component, soldering or assembly failures.
- Repair, adjustment or replacement with an equivalent product, new or refurbished, at VTR Effects’ discretion.
- Service shipping covered by VTR Effects for the first 12 months after purchase.
Wear and misuse
- Natural wear after 1 year of use: paint, finish, footswitches, knobs and displays.
- Connection to an unsuitable power supply, drops, moisture and liquids.
- Modifications, repairs by unauthorized third parties or broken seals.
Even outside the warranty, our bench fixes your pedal: for damage caused by the owner, labor is free and we only charge for replaced components and round-trip shipping.
Full warranty terms
The conditions that apply to warranty service, in full.
Coverage
The warranty covers manufacturing defects of devices produced by VTR Effects under normal conditions of use.
- Manufacturing defects identified under normal conditions of use.
- Repair, adjustment or replacement with an equivalent product, new or refurbished, at the sole discretion of VTR Effects.
- Service is subject to the technical feasibility of repair and the availability of compatible components.
- Warranty transport costs covered by VTR Effects during the first 12 months after purchase.
Shipping and transport
During the first 12 months after purchase, the transport costs of warranty service are covered by VTR Effects.
- After that period, shipping and return become the responsibility of the customer.
- Damage in transport by third parties is not the responsibility of VTR Effects.
- Inadequate packaging sent by the consumer may affect coverage.
Ownership
The Lifetime Warranty is personal, non-transferable and exclusive to the original buyer identified in the VTR Effects records.
- Resale, assignment or transfer automatically ends the Lifetime Warranty.
- Products acquired from third parties have technical assistance limited to 1 year from manufacture.
- In that case, parts, labor and shipping may be charged.
Not covered by the warranty
- Misuse or use that does not comply with the manufacturer instructions.
- Drops, impacts, accidents, moisture, liquids, sea air or corrosive agents.
- Connection to an inadequate electrical voltage.
- Modifications, adaptations, repairs by unauthorized third parties, seal tampering or alteration of the original characteristics.
- Damage that occurs during transport by third parties or due to inadequate packaging sent by the consumer.
Wear items after 1 year
After 1 year of use, the warranty does not cover components subject to natural, cosmetic or mechanical wear resulting from regular use. The replacement of these items may be carried out upon a prior quote approved by the customer.
- Paint and finish.
- Oxidation and corrosion.
- Footswitches, knobs and displays.
- External components subject to natural wear.
Terms and conditions
The Lifetime Warranty protects against manufacturing defects, respecting the technical conditions of repair.
Repair depends on the availability of compatible components. If parts cease to be manufactured, are discontinued or become unavailable, the warranty may end for that repair. Limitation of liability: VTR Effects is not liable for indirect or consequential damages, lost profits, data loss, damage to other equipment or losses due to temporary inability to use the product. Liability is limited to the amount originally paid for the product, subject to the limits of applicable law.
Final provisions
- VTR Effects may change, update or revise these terms at any time, respecting the acquired rights of consumers and applicable law.
- Omitted cases will be analyzed individually by the VTR Effects technical team, observing the principles of good faith and reasonableness.
Does your pedal need attention right now?
Open a ticket in the Help Center and talk directly to the technical team that builds the pedals.